Processing Time: Since every piece is handmade to order, please allow 7–14 business days for our artisans to craft your custom pet portrait before shipment.

Delivery Time: International shipping typically takes 5-15 business days depending on your location.

Tracking: You will receive a tracking number via email once your order has been dispatched.

Customs & Duties: Please note that international orders may be subject to customs duties and taxes upon arrival in your country. These charges are the responsibility of the recipient.